Are you ready to start playing again after losing access to your Clash of Clans village? Maybe you’ve been trying to get back in but have no idea what to do next.
Is Your Village Lost?
If you’re sure that your village isn’t connected to any other accounts (and if you didn’t save your game), then you’ll need to contact customer support at one of these email addresses:
- Clash of Clans Forum:
- Twitter: @ClashofClans
- Facebook: /ClashOfClansGame
The easiest way to find out which address is right for you is by looking up the name of your country on this list:
If you aren’t able to restore your village through these methods, check out our article about recovering deleted Clash of Clans data:
What You Have to Do
Once you know where to send your message, follow these steps:
- Open the Play Store app.
- Tap your profile picture on the top left corner.
- Select “Help & Feedback”.
- Choose “I want to report something about this app” from the dropdown menu.
- Enter as much information as possible into the fields provided.
- Send the message.
How to Restore It
If you contacted customer support using Twitter or Facebook, they may ask you to provide them with some additional details before they reply. These include:
- Your username.
- A link to your Play Store purchase page.
- Any screenshots showing the issue.
If you followed all of those instructions correctly, you should receive a response within 24 hours. Keep in mind that sometimes messages are delayed due to high volumes of traffic.
Hopefully you were able to retrieve your village. If not, try contacting customer support again so you can see if they have any suggestions for restoring your village.
In addition, we recommend checking out our articles about getting help from other players and recovering deleted Clash of Clans data.
Want to read more guides like this one? Check out our collection of gaming articles here:
Thanks for reading!
Where to Go from Here?
You might also want to consider downloading a new copy of Clash of Clans from the Play Store because once you delete an application, it becomes unavailable permanently.
If you still can’t get back into your village, you might have better luck asking for help on forums such as the Clash of Clans Wiki. There are plenty of helpful players who will probably be willing to help you out.
Is My Account Safe?
As long as you keep your device secure, you shouldn’t have anything to worry about. Even if someone gets their hands on your device, unless they have physical possession of it, they won’t be able to log in to your account without your password.
Contacting Customer Support
If you ever run into trouble while playing Clash of Clans, you should definitely reach out to customer support. We suggest reaching out via Twitter first since it’s usually faster than sending an email. They can even help you find solutions to common problems quickly.
Getting Help From Other Players
Sometimes you just need to talk to another player who has had similar issues. Luckily, most people are very friendly when it comes to helping others. Just look around the Clash of Clans Wikia and you’ll likely find someone willing to lend a hand.
What If I Can’t Get Back Into my Village?
If you’ve tried everything else and you still can’t get back into your village, you could always create a new account. However, we strongly advise against doing this until you’ve exhausted every option available to you.
For more tips and tricks related to Clash of Clans, visit our extensive wiki:
Links and References
* The above links and references contain affiliate links, which means that if you click on one of the links and make a purchase, Wikihow may receive a small commission at no additional cost to you. Thank you for supporting Wikihow!
* The content contained in this article reflects the opinion of the writer, and not necessarily the company. Supercell is owned by Tencent Holdings Limited.